terms & conditions

THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THE BROOK GOSSEN WEBSITE. The materials contained in this website are protected by applicable copyright and trademark law. BY using this site and/or by PLACING AN ORDER, YOU ARE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO OUR TERMS AND CONDITIONS. IF YOU DON’T AGREE WITH THE TERMS AND CONDITIONS, PLEASE DON’T use this site or MAKE a PURCHASE.

WE MAY CHANGE THE TERMS AND CONDITIONS FROM TIME TO TIME, WITHOUT NOTICE. WE THEREFORE ASK THAT YOU CHECK THE TERMS AND CONDITIONS FROM TIME TO TIME.

Pricing
All prices are in Australian dollars and include 10% GST. Prices are subject to change at any time and online prices may vary from prices you may see in stores.

Payment
We use secure payment gateway CommWeb, which accept debit and credit cards. We don’t accept American Express or Diners Card. For Afterpay terms please see https://www.afterpay.com/en-AU/terms.

Returns
We accept returns on all orders. If you’re not completely happy with your purchase you can return your items for a full refund, less shipping costs. Return postage costs must be covered by the customer. Returned items must be unwashed if applicable, unused and in the original packaging and with any tags intact. Please email hello@brookgossen.com within 3 days of the arrival of your order and return your goods within 10 days. If you believe your product is faulty, please email the address listed below.

Please be aware that all screens are different and colours may appear different from time to time with our items. Any exchanges or refunds due to colour discrepancy will be treated as a change of mind and our standard refund terms apply.

For our international customers, please also be aware that we cannot provide refunds for duties, custom or GST. Brook Gossen will not accept any ‘return to sender’ parcels where duties, customs or GST have not been paid.

Discount codes
Our discount codes provide a percentage discount off our recommended retail price and do not apply to sale items. Only one discount code can be used per order; they cannot be used in conjunction with other discount codes or sale items. Discount codes (other than those for storewide sales) can only be used once.

Intellectual property
Our designs and web content and images belong to us and are covered by Australian and International copyright law. You can use our images for social media only if you give prominent credit to more than ever, using @brookgossen, and you use the images as they are, unaltered in any way. If you would like to use our designs or images for anything other than personal or non-commercial purposes you must first get our written permission.

Any questions?
Just ask, I'm happy to help! hello@brookgossen.com



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